Office of the Director
Welcome to the Division of Emergency Services and Communications
Our goal is to provide New Hampshire residents and visitors with immediate emergency assistance when calling 911. Using only the latest technology, 911 access from any telephone (including mobile phones) in New Hampshire provides our 911 Telecommunicators with location information from where the call is originating, allowing us to assist getting help to people even if the caller is unable to speak.
All 911 Telecommunicators are highly trained and certified in Emergency Medical Dispatch, an internationally recognized medical protocol. They are committed to our goal of providing only the highest level and quality of service to anyone requesting police, fire, or emergency medical assistance through 911 from our two Internationally Accredited Public Safety Answering Points in Concord and Laconia.
Our staff of Administrative Professionals, Information Technology Technicians, Database Managers, Cartographers, Field Representatives, and Radio Communications Technicians are committed to supporting the Division. These individuals are dedicated to leveraging available technology and keeping our communications systems reliable while providing first responders and 911 Telecommunicators with the tools and resources necessary to render emergency assistance wherever and whenever it is needed.
We hope the information you find here will provide you with a greater understanding and scope of the hard work our people do as well as the range of services the Division of Emergency Services and Communications has to offer. If you should need assistance, please feel free to reach out to me or any member of my senior leadership team.
Mark E. Doyle
Robert M. Lussier
Paul J. Amante